Warranty and Sleep Trial
Solace Sleep 25 Year Warranty & 100 nights risk-free trial.
We are all about our customers' needs
Up to 25 Year Warranty for Adjustable Beds
Some much-needed peace mind and the backup you want. We have gone over our adjustable beds from top to tail and are confident they perform as we expected them too. If you need some help or want to talk to our customer service team please email us at support@solacesleep.com.au
100 Night Sleep Trial on all Solace Sleep Mattresses
All our years of experience tells us that going into a bed store or department store to buy a new mattress is a chore. In some cases, made worse by hovering salespeople pushing you from one mattress to the next with technical babble flowing constantly. This often results in you receiving a whole bunch of confusing answers for question you never asked and no real direction.
Discover a new way and at the same time discover sleep in a Solace Sleep mattress. Choosing a mattress is not a one size fits all exercise, and it defies commonsense to suggest this. At Solace, we promote a sleep choice similar to a bed store (price options, firmness levels and comfort choices) without the overpriced tags and without the pushiness and confusion. We are on hand to talk you through your purchase, please call us on 1800 270 935 and our experts will guide you through your options.Â
If after 42 nights you are unsure the mattress is right for you, then you can return it to us for an exchange of comfort. For Brisbane and the Sunshine Coast, a return transport cost of $789 will apply for any exchange. All exchanges outside of these areas will be priced on application (POA). Please note that the 100 night sleep trial is limited to one return or exchange per order. In the event of an exchange that results in the selection of a more expensive model, the consumer will be liable for any product value difference on top of the standard exchange rate.
*some conditions apply to our rural customers. Check the terms and conditions
Product Warranty Components Schedule
Adjustable Base
Electric lift motors (Linear Actuators)25yrs
All electric lift motors, both the lift & raise type, operate the adjustable bed.
Electric Adjustable Base10yrs
All structural components - including decks, skirt & frame. Excluding all electric lift motors, DC electronics & components connected to and including the control box.
Upholstery3yrs
Covering Faults in fabric quality & build only. For bases and attachments. Fair wear & tear is not covered
Remote Control3yrs
Remote control excluding batteries.
Power supply/transformer3yrs
AC Cables, DC Cables, Switching power supply unit.
Massage motors3yrs
Includes massage motor & boot/enclosure mounting
Control box & DC Electrical components3yrs
Control box, underbed led lights and all other leads & components connected to the Control box.
Fixed or Movable Plastic Parts1yr
For example: rolling or lockable plastic castors
Attachments1yr
Any deck/collapsible rail, head or foot board
Misc.1yr
Rail covers - Covering Faults in fabric and build quality only
Labour and Transport Costs
During the first three years of the warranty period, we will at no cost to you send all replacement parts required to rectify any such defective items. In addition, we will pay all associated labour and transportation costs in assuring the repair and/or replacement of any product or parts from which we have determined to be defective.
At the conclusion of the 3rd year of warranty coverage, we will continue to warrant all items as listed in this table excluding transport costs. Transport costs must be borne by you for all approved warranty claims made from the commencement of the 4th year of warranty coverage.
Defective replacement parts
You must return any and all defective parts to us within 14 days of your receipt of any replacement parts. The return of faulty items also extends to the return of the complete adjustable bed should a full exchange of the bed be required.
Owner’s manual
The owner’s manual covers care, operational and installation instructions
Adjustable Bed Mattress (Lifestyle/Retail) Products
Mattress10yrs
Structural build, fabric quality and construction.
Does not include fair wear & tear or comfort contouring within acceptable tolerances. see Solace Sleep Mattress Product Warranty and Care Instructions.
We reserve the right to not reclaim any defective mattresses, nor responsibility for removal or disposal.
Labour and Transport Costs
During the first three years of the warranty period, we will at no cost to you send all replacement parts required to rectify any such defective items. In addition, we will pay all associated labour and transportation costs in assuring the repair and/or replacement of any product or parts from which we have determined to be defective.
At the conclusion of the 3rd year of warranty coverage, we will continue to warrant all items as listed in this table excluding transport costs. Transport costs must be borne by you for all approved warranty claims made from the commencement of the 4th year of warranty coverage.
Owner’s manual
The owner’s manual includes care, operational and installation instructions
100 Night Sleep Trial
The 100 Night Sleep Trial and this warranty are not interchangeable. Both work independently from each other with distinctly different terms.
Adjustable Bed Mattress (Medical) Products
Mattress5yrs
Structural build, fabric quality and construction. Does not include fair wear & tear or comfort contouring within acceptable tolerances. see Solace Sleep Mattress Product Warranty and Care Instructions.
We reserve the right to not reclaim any defective mattresses, nor responsibility for removal or disposal.
Labour and Transport Costs
During the first three years of the warranty period, we will at no cost to you send all replacement parts required to rectify any such defective items. In addition, we will pay all associated labour and transportation costs in assuring the repair and/or replacement of any product or parts from which we have determined to be defective.
At the conclusion of the 3rd year of warranty coverage, we will continue to warrant all items as listed in this table excluding transport costs. Transport costs must be borne by you for all approved warranty claims made from the commencement of the 4th year of warranty coverage.
Owner’s manual
The owner’s manual includes specific coverage items as well as care, operational and installation instructions
100 Night Sleep Trial
The 100 Night Sleep Trial and this warranty are not interchangeable. Both work independently from each other with distinctly different terms.
Air Mattress
Air Mattress3yrs
PU cover, mattress foam box, Topper insert & air pump
Power supply/transformer3yrs
AC cable, Switching power supply/transformer unit & DC cable
Additional Warranty Information
During the first three years of the warranty period, we will at no cost to you send replacement mattresses required to rectify any such defective items. In addition, we will pay all associated transportation costs in assuring a full replacement from which products we have determined to be defective.
Lift Chair
Lift Chair3yrs
Frame, Subframe, AC & DC electronic components
Upholstery3yrs
Covering Faults in fabric quality & build only. Fair wear and tear is not included.
Power supply/transformer3yrs
AC cable, Switching power supply/transformer unit & DC cable
Remote Control/s3yrs
Remote controls and connecting cables
Additional Warranty Information
We will at no cost to the Purchaser send all replacement parts required to rectify any such defective items throughout the full warranty term as outlined in this table. In addition, we will pay all associated labour and transportation costs in assuring the repair and/or replacement of any product or parts from which we have determined to be defective.
All warranty claims shall require you to return any and all defective parts to Solace Sleep within 14 days of Purchaser’s receipt of any replacement parts. Failure to do so may void the current warranty application and any possible future warranty claims. The return of faulty items also extends to the return of the complete lift chair should a full exchange of the chair be required.
Folding Companion & Ensemble Bases
Folding Companion Base3yrs
All structural components - deck, skirt & frame and fabric covering. Fair wear and tear is not included.
Ensemble base1yr
Complete base structure & fabric covering. Fair wear and tear is not covered
Additional Warranty Information
We will at no cost to you send all replacement parts required to rectify any such defective items throughout the full warranty period as outlined in this table. In addition, we will pay all associated labour and transportation costs in assuring the repair and/or replacement of any product or parts from which we have determined to be defective.
Manchester & Bedding
Sheet Sets and Manchester1yr
Quality & workmanship *Colours may differ from different batches
Mattress protectors1yr
Quality & workmanship
HOW CAN WE HELP
Frequently asked questions
Please call 1800 270 935 or email support@solacesleep.com.au
It means you have 100 nights to trial the mattress after you purchase. If after 42 days you have trialled the mattress and you are not happy you can exchange. The mattress must have had a mattress protector on it and be clean with no marks or stains to fulfil the return. *Conditions and Charges Apply
Yes, We deliver all over Australia to your door
We are based at the Sunshine Coast & Brisbane but deliver Australia wide.
They require a special mattress
We have 4 models all are NDIS available https://solacesleep.com.au/product-category/adjustable-bed/
We do not make a queen split because the sleeping surface is too narrow. Most people hate them after they have purchased them. We do however, do a king split which in reality is only 30cm wider than a queen split, but it gives you so much more sleeping surface.Â
5 to choose from – starting at 25cm and up to 30cm
We accept PayPal, credit or debit card, Afterpay, Zip Money and Humm
- Directly on the floor
- Flat or slatted frame
- Traditional box spring foundation
- Adjustable bed